This continues our series of interviews and profiles on students and teachers using technology in interesting ways at Parkview Baptist School. Kwon Choi was a member of our class of 2017. Kown was picked becuase of his adaptation of technology to music. 

The Interview:

PBS_Tech:  Other than email how have you used the school’s technology (computer, websites, etc) in your musical education.

Kwon: Parkview tech dept. has been very supportive of helping me with my music. I have been able to take AP music online (which has helped me pass through all the theory's you can pass out of at LSU) I have been able to download a music notation software, Finale® , that enabled me to arrange a full blown concert piece for the Parkview Baptist band. I’ve also been able to look up multitudes of music articles because Parkview trusted me enough to unblock many music websites because they believed in furthering my education for what I wanted to do in college.

PBS_Tech: I was actually there for the performance of that piece. It was very impressive to hear a band perform a piece that one of their members created.

PBS_Tech: Are any of those methods only available on a ‘real computer’? (as opposed to an ipad, android, or other tablet)

Kwon:  Yes and no. They're are apps for Finale® notation software but it is nowhere close to the efficiency that a laptop or computer can bring.

PBS_Tech: Tell me how you composed the music that was performed by the band last spring.

Kwon: After I downloaded Finale®, I simply just used it to electronically write down my musical ideas. A good parallel is a writer using Microsoft word to electronically record their words.

PBS_Tech: How will the technology you’ve already used be a part of your music education?

Kwon: Well, I am very ahead of the bell curve on my knowledge of notation software which is something that every music major is required to learn.

PBS_Tech: What other technology do you expect to use in your chosen degree/career?

Kwon: I expect to use D.A.W's ( digital audio workstation) in the future. A DAW is what allows a musician to record anything they want on the comfort of their own computer.

PBS Tech wishes Kwon the very best in the future and are so glad that he was able to use technology in a useful way while here at Parkview Baptist!

This is the first of a series of interviews and profiles on students using technology in interesting ways at Parkview Baptist School. Luis is a member of the class of 2017 at Parkview Baptist School. Luis was picked mostly because of his work with Blender, an animation program.  To see a sample of his work see the videos posted below. 

The Interview: 

PBS_Tech: Other than email how have you used the school’s technology (computer, websites, etc) in your education.

Luis:  Last year I took a computer science course. Through that I learned how to code html and some python. I was able to make a website for multiple school projects. I also work with a program called Blender, The program is a 3D animation tool that is used to make videos or pictures. Through it I’ve been able to gain a better understanding of 3D coordinates and geometry.

PBS_Tech: Are any of those methods only available on a ‘real computer’? (as opposed to an ipad, android, or other tablet)

Luis:The website might be doable through another type of device such as a tablet. To my knowledge, one can code html on any device. Now, when it comes to blender, I believe that a ‘real computer’ is necessary. The program requires a CPU (Central Processing Unit) that needs to be able to handle  heavy load. A GPU (Graphics Processing Unit) would be an even way to use animation programs. GPUs are designed to be able to handle these type of things. In short, Blender requires a real computer. 

PBS_Tech: Tell me how you created the animations that you’ve created.

Luis:  So the animations themselves take about 30-50 hours to make. My animations have ranged from 40 seconds to 1 ½ minutes. To make something clear, I’m not actually sitting in front of the computer during those 30+ hours. For the first 5-15 hours I’m actually brainstorming the following things: storyline, characters, set, props, and etc. Once I have those I start to draw the characters, props, and sets in order to have something I can look at while making those things. After making those drawings I get on blender and I start to make the objects in the program. Once I have the those three things, I begin to animate them according to the story I’m trying to tell. I sometimes animate different scenes and then put them together in a video editing program. Once the animations are rendered (put in a video format) I edit it and add voices, music, sound effects, & more. Those things come together to make what the viewer sees on screen. 

PBS_Tech: How will the technology you’ve already used be a part of your education?

Luis: Beyond here at Parkview, I’m thinking of going into computer animation as a path for my major. Being able to have some experience with Blender and other animation programs will help me be more successful at learning new programs that may be offered through these courses in college. 

PBS_Tech: What other technology do you expect to use in your chosen degree/career?

Luis: I’m positive that the other tool I will have to go more in depth with is coding. I have barely scratched the surface of coding so I’m sure I will encounter it again in the future. I’ve had the great privilege to interview some video game animators regarding the difference between video game animating and movie animating. They have told me that video game animators need to know how to code in order to have more success in their field. Knowing that, I can decide whether I would like to take on movie animations or video game animations. Taking the latter would mean learning how to code. 

PBS_Tech wishes Luis the very best in his bright future. 


Email Issues 2014-01-24

Update: Feb 21, 2017

At this time we believe ALL Parkview emails have been migrated. (Students, Faculty, Staff, etc). There are some steps that must be done for you to continue to receive email. MUST BE DONE!

  • What does that mean to me?
    • After the transition it could mean very little. You will still be able to get your email on outlook, your phone, or web based interface.  
      Your email address stays the same! 
    • Teachers: This does bring with it some exciting possibilities for classroom uses, groups, etc. But we'll have to get to that. 
  • So, i don't really care???
    • Well, I did say 'after the transition'. 
    • If you haven't already done so, you (or someone) will have to update your settings/habits to use the new system
      • Webmail: Very little change here. The look will be a little different, but concept is the same. You can acctually still type as we have forwarded that to 
      • Outlook Program: If you prefer to use the 'outlook program' then you'll have to have your settings updated. This is almost automatic, but you'll have to do a little. Specifically follow these instructions
        "Re-create your Outlook Profile"  to get the new settings. 
      • Phone or tablet: You do need to remove and setup your phone or tablet. The instructions for that can be found here:
         "Adding Parkview Email to an iPhone or iPad."
  •  So, I've been migrated and everything is still working. My stuff must have magically caught the new settings. 
    • No, I'm sorry, that's not what's going on. There was no magic just for you (sad)
    • What's actually happening is our old system is limping along and working for some folks. But SOON we are going to have to kill the old system.
    • At that time if you haven't updated your settings you won't be able to to get your email other than going to 
  • I think there's something wrong with the way it's working:
    • As always there's going to be some bugs to squash. 
    • Some we've found are 
      • Some of the distribution lists missed some folks. Be on the lookout for a group email you (or a friend) should get but don't.
      • The webmail spam filter doesn't know us as well as the old one. Sometimes things get caught. 
        • check your 'junk' folder
        • email to let us know you're missing something and we'll go look in 'quarantine' for it. 
        • The most obvious have been retail sites. (amazon was blocked initially. renweb got blocked because we received so many emails at one time the system thought we were being attacked)
    • As usual, if you find something we need to look at please email 


Update: Feb 13, 2017

 The vast majority of people have been migrated. The rest will be sometime this week, or this weekend. 

    • If you find you can't get to your email.
      • Try logging into (using your school credentials)
      • click on "mail" 
      • If that works, then you've been migrated. 
    • If you've been migrated.
    • i hope to do some training on the new soon system as it adds some functionality. 


Update: Feb 10, 2017


  • We plan to run a batch this weekend 
    • If you find you can't get to your email
      • Try logging into (using your school credentials)
      • click on "mail" 
      • If that works, then you've been migrated. 
    • If you've been migrated.


Update: Feb 6, 2017

Where are we now?

  • HS Students:

    • If you hear students saying that they can't get to their email, please tell them to log in to and click on mail there. 

    • They can also update their outlook to get the new email by following this kb article (Migrate to Office365 Mail (Create a new Outlook Profile)) found on the main kb homepage under "Microsoft Outlook"

    • Some haven't  been migrated yet. We're hoping to get those finished soon. "Most" HS Students have been migrated. 

  • MS Students:

    • If you hear students saying that they can't get to their email, please tell them to log in to and click on mail there. 

    • Some haven't  been migrated yet. We're hoping to get those finished soon. "Most" Students have been migrated. 

    • For middle school students we will be pushing out a fix for their mail app that should get that working again. We will most likely wait until all MS students have been migrated before we do this. 
  • Teachers:

    • We haven't touched teacher emails yet. (except for Holly Leblanc and Jonathan White) 

    • We most likely won't get to that this week. We might even be able to hold off until Mardi-Gras. 
    • However, you may find that you get emails bounced back when you try to send to students that have been migrated. There are two ways to fix that.
      • Short term:
        • Type the complete email address "" without letting the computer autofill the rest and without clicking on the suggestion that comes up.
           Note: This 'usually' works
      • Long Term: (this is the 'right way' to fix the issues)
  • All

    • As always if you get stuck, come see us we'll gladly help you get past this transition. 



Update: Jan-31-2017-07:15am

Partial Success:

Short Version:

So, we had a few issues with the migration. Those issues are resolved, but not in time to finish the rest of the student email accounts. A little less than half of the Student accounts have been migrated. The plan is to do the rest this coming weekend. So, faculty is saved till next weekend (2/11). Now that we've found those issues, things have run pretty smoothly. 

"But, I like knowing why" version

This process is never simple. You are migrating huge chunks of data from an old dying machine to 'the cloud' all the while trying to keep the system from crashing down. That's one of the reasons we were trying to hold off till summer. (We'd hoped to actually shut down email for a day or two and do it all at one time without worrying about up-time. 

In addition, we have a bit of a spaghetti monster when it comes to emails. Most of our high school students have at least two email accounts (first.last AND first.last.gradyear). Some students have even more... (first.last, nickname.last, nickname.last.gradyear...). This was causing some issues with the script that we were running to migrate students over. In addition, some of those were actually showing up as separate accounts, effectively doubling (or worse) the amount of data we are having to move. That, of course, is one of the reasons we are waiting till the weekends. We do have much better bandwidth than we did in the fall, but this would still bog us down during the school day. 


As usual, if you have questions, feel free to ask. 


Update: Jan-27-2017-8:00am

Email Migration is moving forward. 

  • Migrating students

    • We have begun migrating students to email. (from email) So far we have about 50 done and they seem to be going smoothly. 

    • This weekend we plan to push the rest of the students. PLEASE NOTE that this weekend will be unreliable (at best) for emailing to/from students. Please don't have any emails due before school Monday morning. 
    • After students are migrated they will have to get their mail on a different website 
      • Students can go to, click 'sign-in', select 'work or school', and log in by entering you school email and password. Once you've logged in, click on 'mail'.
        (note: This is the same website that Onedrive, Word online, Excel online, etc live on)

      • HIGH SCHOOL students who wish to use Outlook may recreate their profile in outlook and continue to use outlook. This kb shows you how to do that Re-create your Outlook Profile.
      • MIDDLE SCHOOL students can also get their mail on after being migrated. However, we will be pushing new email settings to those students email apps. After that the student should be prompted for a password and be setup. 

  • Teacher migration:

    • If all goes as planned for students we will start teacher migration next weekend. 
    • Teacher computer settings will be similar to that of the students.
    • Teacher iPad settings will have to input manually. We'll update the kb to show how to do that. 
  • Note on sending mail through Renweb:

    • Renweb is sending mail fine. This means that email to parents should function normally. 

    • We  are confident that we have convinced the spam filter that Renweb is safe so students and teachers should also get their emails (although they may not know where to get them.... or 

  • Note on sending email to students accounts from your account.

    • There seems to be a little hangup on typing addresses to students in Outlook. 
    • It is best to avoid 'autofill' and type the address completely. EG instead of typing sha... and letting it fill in Type the whole email address. 
    • If you have emails bounce back from students please let us know. We are trying to resolve that now. (It seems to be related to the switch from first.last.gradyear....


Update: Jan-25-2017-09:05

At this point we think we have the filter issue worked out. Renweb emails should now be going through. We will have to continue to tweak this new filter some. If there is something that is not going through, first check your 'junk email folder' then let us know if it's not there. We are having to set it to allow things that look like spam in. (for example quizlet was getting marked as spam and quarantined. Because I'm also a teacher, I know it needs to go through. But it 'looks like spam' to the filter. 


Original Message Below Here

This is to alert you that there are significant email issues and that we are working on it. 

What are the issues?

  • Students and teachers are not receiving their emails, or the emails are received but delayed. 

  • Why is this happening?

    There are two big reasons that this is happening. 

    1. We are being forced to migrate to another mail service early.
      1. We figured out at the beginning of the school year that we were going to have to do something else about our email as our current system was going to fail. We had a plan in place, but were trying to hold off till summer to pull that trigger.  The email issues we've been having have forced to do that early.  (Thank goodness there was a plan in place.)
      2. As a result some crazy things are happening while we make the move. (some emails are going to old account, some are going to new account, etc)
    2. We've been forced to use a different email filter program
      1. Because our email is far from cryptic. (eg. shawn.liner instead of sliner3753 or similiar) it is really easy for someone to send us spam. So we have to have some sort of filter in place. We were using Nuvotera. You may remember the warnings that it was ending. 
      2. We had a replacement in mind early, but ran into a snag when we figured out that we had been getting education pricing from nuvotera and only paying for the teacher accounts. The new companies  were not willing to do that (an increase of $20k/yr).  
      3. So we had to move to another service later that originally expected. The good news is we have found a reliable service that will not break the budget. However, we are having to make this transition at the same time as the email migration
      4. as a result some emails are being 'quarantined' that shouldn't be. For example it was discovered that renweb was being blocked despite a setting that should have allowed them through. We were able to release some of them in the wee hours this morning (1/24) so you may see some come through. 
  • When will it get fixed ?!!!

    • I wish i had a solid answer to that. We have our consultant company working on this as fast as they can. 

    • There is a chance it could be resolved today. 

    • Realistically, I think a couple of days at least before everything is smooth again

  • Give me some good news

    • After this email migration is over, we will have enhanced functionality of our email. 
    • For example you'll be able to create a calendar event for you entire class
    • We'll have access to an easier way to send files and receive assignments from students (that won't involve email)


I wish i had a quick solution. Trust me if this was a flip of the switch that switch would have been flipped a long time ago. I rely on email for just about everything i do. 

We are doing everything we can to get it fixed. 

Shawn Liner

Newsletter 2016 Year End
  • Tickets
    • We’ve solved 1,224 helpdesk tickets this semester!
    • That’s a lot of helping, wire running, attic crawling, pole climbing, troubleshooting, etc.
    • Remember helpdesk tickets are the best way to get help. Just email to create a ticket. You should get an email back from the system. Keep that email so you can reply to it if you have any additions.
  • Brainpop (ALL)
    • Brainpop is a very cool service that provides quizzes, games, and videos. We’ve made this available to the school!  It is a very exciting service and I’m excited to say that I have even found some AP Physics level material on it. It’s not just for elementary!
      Have you used Brainpop before? Would you like to teach/show others?
    • Teachers now have their own accounts.
    • School credentials (both student and teacher) should work.
    • Unfortunately, we don’t yet have courses synced. So you will have to create a course and use a keyword to setup classes. 
  • Bandwidth: (internet speeds)
    • News
      • I’m excited to say that we’ve been able to upgrade the bandwidth on campus. We started the semester around 80Mbps and we are now able to hit closer to 180Mbps. This was done with tweaks and minor hardware upgrades. In addition, I am confident that we will be able to increase this even further this coming semester. However, the next level of updates will require significant hardware and increased bandwidth from our provider.
    • Nerd Notes: (keep reading if you want to learn, otherwise, skip to the next topic ;-)
      • There are three factors affecting our internet speeds.
      • 1. Pipeline to the internet provided by COX
        This is a glass fiber that is capable of blazing speeds. However, we only pay for what we need.  We were able to negotiate an increase from 100 to 200 at minimal costs. It doesn’t make sense right now to pay for more because of our filter limitations.
      • 2. The modem
        This is the device that turns the glass fiber into usable internet at our facility. We upgraded this from a 80Mbps max to a 1000Mbps device for minimal costs.
      • 3. Filter
        Pretty much everything that comes onto campus must be filtered. This is both to protect our students and to prevent outside attacks from stealing sensitive personal information (or taking the system down). The filter we have is rated at 100Mbps, but Matt has been able to tweak it to get close to 200Mbps out of it.  That’s impressive, but we’ve hit the limit of our tweaks. So, the next step is to upgrade this choke point. Unfortunately, this upgrade is a little expensive and we're looking to defer this cost with grants and other programs. 
  • Nuvotera:   (All)

    • We are aware of this warning. Our email filtering program is ceasing operation. We are in the process of checking out replacements for it and should be fine by the time it turns off in January. You can just ignore this warning and continue to use Nuvotera as you have in the past.  This may sound trivial but your school email is sort of public. That means that internet robots like to pick it up and send you all sort of junk mail. This system is what prevents your inbox from getting spammed continuously. Unfortunately, we were getting a great deal on Nuvotera and we are having difficulty replacing the service at an acceptable price. We are on it and plan to get it resolved asap. 

  • Printing:
    • We’ve killed a few trees here at PBS. Thank you for thinking before you print. Remember, you can save money and resources by printing BW to the large Xerox machines.
    •  is now available.
    • You can find out your balance, # print jobs, etc
    • Printer Stats for
      • October
        • Used 36 trees
        • Produced 4 Metric tons of CO2
        • 386,000BW and 32,000 color, for a cost of $7100
      • November:
        • 26 Trees
        • 3 Metric Tons of CO2
        • 291,692 BW and 22,024 Color, for a total cost of $5119
        • Top users Ashley Brown, Patty Isenberg, and Jay Mayet. 
  • Computer ages and speeds:
      • More than half of the teachers on campus are now upgraded to newer, faster, and updated computer styles. We have a rotation planned, so yours is coming ;-)
        We've had some great reviews of these computers!  We've also had some teachers a little nervous about them. Don't worry, we'll get you up to speed.  
      • There are basically 3 speeds of teacher computers on campus. 
        • New teacher (x2 hybrid)
          i5 processor, 8gb ram, ssd
        • Most other teachers. HP 6470 with 8GB ram, i3 processor, spinning hard drive. 
          These computers are not bad, but are older and heavier.
        • Some teachers. HP 4430 with 4GB ram, i3 processors, spinning hard drive. 
          These computers are being phased out. 
  • Shortened website addresses
    • We often get requests to unblock shortened web-links. (Like,, or  Unfortunately, we usually can’t unblock these links.

      • Deceptive: despite appearances, these links can take you anywhere. For example, I could setup to point to my own website and make it look very much like Chase bank’s website. You would type in your username and password, and now I have your account information. (A practice called phishing). OR, I could make to point to some very nefarious websites. There’s really no way to check them. As a result, we usually can’t unblock them. 
      • So what can I do to get to these cool sites that someone emailed me?
        There’s two things you can do. 1) click on them off-campus and take the security issues into your own hands. Them email the ‘real link’ to yourself. 2) email us the links (to ) and we will follow them on a secure machine, then copy you with the real links if they seem safe. 
  • Intercom system (MS, ES)
    • There are still issues with the intercom system. We are working with our installer to fix them.
  • Gradecam (HS):
    • We’ve had excellent feedback on most aspects of gradecam. Teachers love the speed, convenience and the ability to do item analysis!
    • However, we have had a few issues when the tests get large. A specific history teacher that I know of, with 150 question test, had some issues with the computer taking a little too long to scan the page. I would recommend testing gradecam with smaller tests to start with. I’m planning to do some experimenting with different cameras, scanners, etc to get them to work with the really large tests. 
Gradecam Insevice

What is Gradecam? 

  • Gradecam is more than just a scantron replacement. It is more like a scantron upgrade. 


Why would i use Gradecam?

  • Gradecam allows you to grade your papers without having to wait to get to a scantron machine. 
  • Gradecam allows item analysis. You can tell how many kids missed each question and what answers they put. You can even analyse by standards to see which standards they're missing
  • Gradecam allows numerical answers. Students can bubble in their numerical answers (see the picture to the right and it will even allow for a range of answers to be considered correct.
  • Gradecam can grade by standards
  • Gradecam can share assignments across teachers so that a department could give a standard test
  • Students can login to the portal and see what they missed and the correct answers.
  • Automatically scan multiple versions.
  • Using Gradecam can save the school money. (each scantron form costs ~$0.14. So a class of 100 taking 20 tests a year costs $270.


How do i get to Gradecam?

  • Although Gradecam does have a webpage. We are asking you to use our clever portal. Follow the link below and click on 'login with active directory"
    • (Clever syncs data from our login server and renweb so that you can use your school credentials to login and find your classes already there with your students in those classes. It is updated every night so that it stays in sync as students add and drop)
    • As of now grades do NOT get synced back to renweb.


OK, I'm logged in. Now how do I use it?

  • Here's a fun Prezi. Start on "Creating Assignments"
  • Create an Assignment:
    • Once you login you should be at the 'assignments tab' automatically
    • Click "NEW" then "New Multiple-Question Assignment"
    • Give it a name, date, and number of questions.
    • You're now presented with the key. You can do that now, or later...
  • Make the Key
    • Click on the correct answers.
    • Select a question (or multiple)
      • Click edit
      • set the point value for each question.
      • click save


Print the Forms:


  • In the upper corner click 'forms'
  • This will open the 'form printing' dialog box (see to the right)
  • here you can choose to print
    • Generic forms where the student will have to bubble in their id number
    • class specific forms where their name and number is already there.
    • NOTE: we need 7 digits for ID's
  • Click GENERATE
  • Click "Download PDF" (You can also use png if you want to pate this into another word document)
  • A new window will open with your form(s) ready. Print that form to your printer.


Give your test

  • Gave students bubble in their id numbers (Unless you printed class specific forms)
    • Some students will not have all 7 digits. Have them enter it to the right. Leading zeros are not necessary.
    • Gave students take the test. (pen or pencil)
    • They can also right free-response answers as long as it's outside of the big black box

Score your test:

  • So your students have taken the test. Now it's time to score them
  • open gradecam through the clever portal (
  • click on your assignment
  • With the Camera
    • you should see your camera turn on at the top left of the screen as gradecam attempts to find your forms.
      • If you don't see it OR if you see the wrong camera, then click on the gear icon
      • There you can select a different camera.
    • Hold the answer sheet so that the box of answers shows on the camera screen. Gradecam will find the box and grade the assignment for you.
  • With the Scanner
    • Alternately, you can also score with the scanner.
    • Use the xerox MFC and document feeder to scan all of your assignments and email to your self.
    • Open gradecam like before but now drag the scanned pdf file to the student list area.
  • Now you've scored your assignment

Get Reports on Your Assignment:

  • Log into gradecam using the clever portal.
  • Click on your assignment
  • Click on Reports
    • Score Graph: The first you will see is Score Graph. (a 10 point breakdown histogram)
    • Item analysis: This is where gradecam shines! Now you see how many got it right, but also what the wrong answers were.
Tech Newsletter 10/21/2016

We've been very busy in tech office. This year we've double our schools one-to-one program, we
updated our laptops devices issued to students and teachers, we've added a whole new operating
system to our student use (iOs), and we are moving towards making technology more useful. I
Plan to send this newsletter out more often in the future, but here is some information that we think
You'll find useful.


Feel free to come by the tech office. We love to solve problems and help.


Shawn Liner

Due Date and Time Best Practice: (All)

It is better for technology if you don't make the due date of an assignment at midnight. That leaves it open for 'my computer wasn't working'. If it's due at the beginning of class or 7:15, then the student could come to tech. We could fix the problem, or at least confirm that there was a problem.  This is especially true of email as the send time on the email may not match with the received time on your end. If a students computer doesn't connect with the internet, then their outlook might show it was sent at 11:30, but it won't actually send until they connect to the internet. Students can reduce this email problem by using the portal instead of outlook. 

This especially true for the student who has found themselves outside of their home due to flooding. They may or may not have internet and it may not be that reliable. 

Email Attachments: (all)

There is some confusion about attaching files via email. The problem comes about because outlook is defaulting to sending links to onedrive files instead of attaching a copy of the file. See the kb here to make sure you always send a copy of the file, not a link to the file. 

Always attach OneDrive "files" not "links" 

Nuvotera:   (All)

We are aware of this warning. Our email filtering program is ceasing operation. We are in the process of checking out replacements for it and should be fine by the time it turns off in January. You can just ignore this warning and continue to use Nuvotera as you have in the past. 

Bandwidth: (All)

We are fine under normal circumstances, but sometimes we get too much going on at one time. 

      • "Blocked due to Bandwidth":
        If you see this error, we are not blocking that website. Instead, it means that we've reached our capacity at the moment. Try the site again in a moment or two, it should come up fine. 
      • Please don't Stream:  
        Since we've doubled our one-to-one program we are running closer to capacity on our internet speed. Feel free to use videos and music for instructional purposes, but PLEASE don't stream music from sites like pandora, you-tube, and spotify during school hours. I love to listen to music, so i subscribe to itunes so that i can download my music before or after school and then play it back. 
      • Working to Resolve:
        We are working on several steps to alleviate this problem. Through better settings on our filter and installing a cache server for ipad apps we are taking steps now to get these problems cleared up. Long-term we are also looking at increasing our total bandwidth available to the campus. However, this is not as easy as it may seem since we have special pricing on our internet and its almost an act of congress to adjust the contract. 

Tickets: What's the best way to get help? (all)

      • Please give information. (is it at home? ipad? phone? school pc? personal pc? at schoo? time of day?) all of these things change what could be wrong. 
      • We use a ticket system which allows us to track and team work on your problem. To create a ticket just send an email to
      • Try to make the subject clear. Instead of 'i have issue', try 'Wilmot E202 can't connect to projector'
      • Try to keep it 'one problem per ticket'.   We categorize and split them up. So try to put 'activpen won't work' and 'i can't hear announcements' in two different tickets. To you they are both problems in your room. But they are very different to us and they will require different people to fix them 

Activboards and New computers: (EC, EL, MS)

For some reason, activInspire may not have installed when we setup your laptops. Many of you have figured out how to install it from the software center. If you need help there's a kb for that (click here). Or ask your neighbor. Several of you already figured out how to set those up. 

New iPads: (EC)

We've been able to use grant money to get more ipads for you to share in the Early Childhood. These have been ordered and configured. As soon as we get the cases in they will be delivered to you. Should be soon. 

A note about Star App. (EC,EL,MS)

 The Star Testing app is no longer available in the app store. The company that makes the app, Renaissance Learning, removed it from the app store because they want us to use their website now. I've pushed a link to the ipads home screen that should work to get you and students in.

Clever: (MS,HS)

Clever portal is a way we are working on to reduce the number of logins that students and teachers have to do. In addition clever syncs with renweb to automatically keep classes up to date. As a student adds or drops a class in renweb they will be automatically added or dropped in clever compatible apps. To use clever you have to start at the clever portal. Once you do you'll see apps that we are integrating with clever. Gradecam and lightspeed are two of the most exciting. (BTW: Your clever pass

x2's and projectors (EL,MS)

We are aware that some of you can't connect your new shiny X2 Elite with your projector. It has taken some time, sleuthing, and education on our part, but we are confident that we have finally found the problem. The short version is that we will have to start replacing projector cables. I've ordered them and they are on the way. We'll get to you asap. 

The long version: Older computers always send a signal. However, modern graphics cards don't turn on the output until they sense a projector. In this way they can use more processing power to make higher resolution images faster. However, our older cables weren't getting the signal to the computer to let them know they were there so the computer was never turning on the output. This was very difficult to solve because although it seemed we had identical setups in two rooms, one was working while the other would not. We finally figured out that one cable was older than the other. 

Gradecam (HS)

I've been playing around with gradecam for some time now. I love it! We are now moving to piloting it in the high school. What is it?  Well quit buying scantrons!  Now you can print your own scantrons and grade them with the camera on your computer or by scanning them in. Even better this program will let you see statistics on the students answers. Now you can know how many students missed each question and what they put. The program will put the grade by the students name!  And, because of our work with clever, your account is ready to login using your school credentials and your classes are already there with your students enrolled. Try it out now by going to our clever portal, then come to our lunch-and-learn Thursday where i'll be showing you how to use it. ( )

Printing From iPads (EC,EL,MS, etc)

I am very excited that we've been able to get printing from ipads working! See the KB below for instructions. Don't forget that MS students will be able to print too. But, please remind them that they are limited in the number of pages they can print and that color pages cost them more than black and white.

Sharing Videos with Students (EL,MS,HS)

We've been working on a way to let you share youtube videos for students to watch on their personal devices. We can't just open all of youtube for obvious reasons. However, we do have  This site has a collection of videos That have already been cleared for students to watch. These videos can actually be viewed even on campus. And YES you can add videos yourself. To do that go to the clever portal and login with activdirectory. Then click on "lightspeed systems" From there follow this kb from step 6 Add a Youtube Video to the Filter 



If you're still reading this, or maybe you've just skimmed this far, thank you! There's always a lot going on in the tech office, but we are excited about the future. Speaking of the future the Foval baby is coming soon! Things are gonna get even busier soon.


God Bless,
Shawn Liner


Our first blog post!

With the start of the 2016-2017 PBS School year, we have been extremely busy in the Tech Department to say the least. We are often hard at work solving issues that affect people campus wide so there is rarely a day that goes by that we aren't working on an issue that affects YOU personally. The problem is, we don't always know how to tell you about the big things that are going on around here without cluttering up your email inbox. That's why we've decided to go ahead and make a Blog on our new and improved Knowledge Base so we can post here as often or as little as necessary without being too overwhelming or in depth. The goal here is to keep you (students and faculty members) up to date on things that either just happened, things that we are working on, or even projects that we have coming up in the near future.

It may not always be formal (it is a Blog after all), it may not always tell you every minor detail, but we will try our best to keep it relevant to our biggest tasks/accomplishments so that it is short and sweet and helps cut back on duplicate Help Desk tickets. Fewer duplicate Help Desk tickets means we can solve your requests even faster!!



PBS Tech

English Teachers,

In computer programming we use special text editors that recognize our code and highlight parts of the code based on whether it is a command, a variable, or an operator. This WebApp, does the same kind of thing by highlighting different parts of speech in different colors. I thought it was pretty cool and that you could probably use it.

Link to WebApp:  

Article on Gizmodo:

This Web App Highlights English Syntax Like It's Code

Don’t know your adverbs from your adjectives? This little web app colors text so that each part of speech is a different hue—just like text editors that highlight the syntax of different coding languages.